GN Thermoforming Equipment, based in Chester, Canada, is the global market leader for thin thermoformed plastic items such as food containers. How have the requirements/needs of your customers changed in recent years – and especially in times of the pandemic?
The pandemic has certainly changed the way our customers conducted business which meant we had to change our approach to sales and service. With travel coming to a halt and many companies not allowing nonemployees into their factories a lot of our training and machine installations became virtual. We also had to develop new sales tools quickly to meet the new requirements. With travel being limited, GN developed online training programs for all our equipment. These programs had different themes such as process training, maintenance, and general machine operation training. The training was held in a classroom setting using web based applications like Microsoft Teams. These programs were very well accepted by our customers and will continue to be offered in the future.
The GN800 in particular offers exceptional production efficiency, rapidly increases quantities and enormously shortens production times. What role does digitalization play in this?
DATA at your fingertips in what the world of manufacturing now wants. Customers want to track machinery efficiencies and understand causes if the norm changes.